Privacy Policy

Who we are

Wheat Ridge Express Plumbing operates this website and a phone line at 7400 W 38th Ave, Wheat Ridge, CO 80033. The line connects callers with licensed plumbing contractors in Wheat Ridge and nearby towns. In this policy, we and us mean that operation.

What we collect

When you call, we receive the phone number you call from and the content of the conversation, including the address and the description of the problem you give us. We also receive standard server logs when you visit the site, such as your IP address, browser type, the pages you open and the time of the visit.

This site has no forms, so we do not collect names, email addresses or messages through the pages. If you choose to send us an email, we receive whatever you put in it.

Call recording

Calls to our line may be recorded for quality and training purposes.

If you do not want to be recorded, tell the dispatcher at the start of the call or end the call. Recordings may include anything said during the call, so avoid reading out payment card numbers or other sensitive details.

How we use it

We use call information to understand your problem, match you with a plumber, check the quality of the service, train dispatchers and fix problems with the site. We use server logs to keep the site working, find errors and see which pages people read.

Who it may be shared with

We share the details of your request with the licensed plumbing contractors who take your call, because they cannot help you without your address and the problem. We also use service providers such as call-tracking and web hosting companies, which process data on our behalf.

We do not sell your personal information. We may disclose information if the law requires it.

Cookies and accounts

This site does not ask you to create an account. Our hosting and call-tracking providers may use cookies or similar tools to measure visits and match a call to the page that led to it. You can block or delete cookies in your browser settings, and the site will still show you the phone number.

How long we keep it

We keep call records and logs only as long as we need them for the purposes above, for legal reasons or to settle disputes. After that, we delete them or remove identifying details.

Your choices

You can ask us what we hold about you, ask us to correct it or ask us to delete it. Email contact@expressplumberwheatridge.com and include the phone number you called from and the approximate date of the call. We will respond as soon as we reasonably can, and the law may let us keep some records.

Changes to this policy

We may update this page from time to time. The year shown at the top reflects the latest version, and using the site after a change means you accept the updated policy.